What do you mean by ‘perfection is just a snapshot’?
It means that, at Toyota, we believe that perfection doesn’t exist. It’s just the best we were able to achieve at a certain moment. We always ask ourselves: how can we make this even better? In my purchasing team, this means improving the way in which we adapt our activities to achieve cost reduction targets, manage the relationships with our partners and maintain our agility in front of the challenging economic environment.
Can you give a specific example of a project where you worked this way?
When we were working on the new Yaris, we worked for one year and a half on this part in front of the driver, between the windshield and steering wheel. We worked on optimizing the appearance. I was in a trial process with the supplier, design, process engineering and some other key functions. We kept producing that part all over again, each time improving small things in the process. But then again, we could do better. So, we improved more, and more ... until we were satisfied with it. I loved that project.