Customer Vehicle Quality Engineer

Get to know your team and responsibilities

Team description

For Toyota, quality is a way of life.  Nothing is so good that it cannot be made better, that is why we strive for constant improvement in everything we do. This basic principle for us is called: “KAIZEN” (“continuous improvement”) and is what guides us in our pursuit of best Quality and the delivery of unparalleled customers satisfaction.

Toyota Motor Europe aims to be the most inclusive and diverse workplace globally where,​ ALL members feel safe, respected, engaged, valued and able to unleash their full potential​ &​ we cultivate, embrace and leverage diversity, to deliver the highest standards of service to our customers, society and sustainably compete in the marketplace​.

To do this, TME have placed a primary focus on their DE&I (Diversity Equity and Inclusion) activities going forward, including (but not restricted to) diversity focused trainings, establishment of new Employee Resource Groups to encourage discussion surrounding common concerns/issues, and exciting interactive events to tie-in with the diversity calendar (for example, International Women’s Day, Pride Week, and many more).”

Customer Vehicle Quality is a vibrant and energetic team (35+ people), consisting of many nationalities from within Europe, as well as Japan and other countries.  Our primary role is to resolve quality related concerns affecting the European markets.  Additionally, we also support many and varied markets where our European assembled vehicles are exported to, including countries outside the traditional European Region including Russia, North Africa, Middle East and Asia.

Your responsibilities

• Through analysis of the field quality concerns, warranty data analysis and hands-on investigation on vehicles, you will prioritise the quality concerns in the market.
• You will be responsible for the coordination of root cause analysis and countermeasure activities of reported market concerns.

• You will liaise with related stakeholders (R&D, In-House Manufacturing, Purchasing, Logistics, Suppliers, etc.) and promote quick issue resolution, with a goal to timely reduce inconvenience to the customer and bring strong sense of satisfaction and fulfilment.

• As result of the investigation, you have final responsibility to inform and release the repair method to our European technicians.
• Your objectives are to improve the product experience of our customer and increase their satisfaction.
• Building on your experience gathered through these activities, you will drive projects to apply Kaizen to our operations and to improve our cooperation with related divisions.

Who are we looking for?

Your profile

• You are fluent in English (TME’s business language)
•  Good fact finding and analysis skills in order to draw  conclusions from the gathered data and information
• Good personal organization skills in order to prioritize and meet deadlines
• Strong  communication and negotiation attitude in an assertive but diplomatic way in order to reach consensus and get buy-in
• You have a passion to achieve customer satisfaction
• Relevant education level, for example technical higher education or Bachelor / Master degree in Engineering (mechanical, electrical, automotive…)
• Willing to travel: 20 – 30% within Europe
• A passion for mobility solutions
• General mechanical knowledge;  Experience in automotive or manufacturing  is an asset
• Knowledge and affinity with quality processes and tools is an asset
• Experience with technical problem diagnosis and problem solving  is an advantage
• Good knowledge of Microsoft Office tools

Our offer

We offer a dynamic multicultural work environment with broad opportunities to learn every day and exciting career pathways that help you explore different disciplines or areas of expertise.

Your benefits:

• Competitive salary package based on your experience, including a bonus plan depending on individual and/or company results;
• Flexible reward plan that will allow you to personalise part of your reward plan and balance it in line with your priorities by opting for extra insurance, more mobility options (bike lease), extra holidays and more;
• Meal and eco vouchers;
• Insurance package (medical, life, disability, pension);
• Extra paid holidays (Toyota days, seniority days…) above the legal holidays. More can be added through our flexible reward package;
• Flexible working hours and hybrid working (homeworking, 20 days from abroad);
• Interesting car lease formulas and discount when buying a Toyota or Lexus;
• Various company discounts – Exceptional terms and prices on products and services from your favourite brands and retailers;
• Company restaurant – Warm dishes, salads and desserts daily, including Japanese and traditional Belgian specialties, as well as a vegan/vegetarian option;
• Sport facilities – Tennis, squash, volleyball, football and softball pitches are available at various Toyota sites;
• Team building activities and other personnel related events;
• Programs to support your physical and social well-being.