Toyota is seeking a strategic, customer-focused professional to lead the adoption and execution of its customer data strategy across Europe. The role emphasizes stakeholder engagement, change management, and the translation of customer data into actionable insights, all while ensuring GDPR compliance.
Toyota Motor Europe is looking for a strategic, customer-focused specialist to support the development and execution of its pan-European customer data strategy.
As a Customer Data Strategy Specialist, you will play a central role in aligning NMSCs with TME’s vision by translating data into actionable customer insights, and by building trust and engagement across multiple entities. This role is crucial in shaping how customer data is leveraged across Europe to improve the customer experience and drive business impact, while ensuring compliance and consistency.
The position includes strong change management responsibilities — from leading the onboarding of NMSCs onto the strategy, to building individual roadmaps that meet both local and European-level goals.
Team description
The Data team is at the core of the Customer Experience (CX) and Business Transformation division.
"Knowing our customers" is crucial to achieve leading customer experience across Europe and to maximise the business benefits for all the Toyota brands & products across the consumer lifecycle.
All initiatives within the data team revolve around 3 main pillars:
From product side, these 3 initiatives are being managed by dedicated product owners, each responsible for the development and roll-out activities of their individual products (Agile Scrum Approach).
The role of the Business Owner Customer Data will be to maintain the helicopter view of all ongoing activities and to help define the most optimal roadmaps for implementation across Europe, based on use case gathering, resource availability and dependencies on/from other Pan E initiatives.
Key Responsibilities:
Key Profile Requirements:
We offer a dynamic multicultural work environment with broad opportunities to learn every day and exciting career pathways that help you explore different disciplines or areas of expertise.
Your benefits:
At Toyota Motor Europe, we are committed to providing equal employment opportunity to all. All our recruitment decisions are based on the individual and their qualifications along with the job requirements. The selection process is without regard to nationality, sexual orientation, gender identity or expression, age, religion, ethnicity, disability or other personal characteristics. We do not tolerate harassment or discrimination as our individual experiences and overall diversity is our key strength. Together we have the power to make a positive change and go beyond the ordinary.
If you need any specific consideration for the interview process due to disability or any other reason, please let the recruiter know.
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TOYOTA is one of the world’s largest automobile manufacturers and a leading global corporation. Founded in 1937. Toyota now sells vehicles in 170 countries and employs over 350.000 people. Based in Brussels, Belgium, and staffed by 2.700 people and more than 60 nationalities, Toyota Motor Europe (TME) handles the wholesale marketing of Toyota and Lexus vehicles, parts & accessories, and manages Toyota’s European R&D, manufacturing, and engineering operations.
We are excited to be transforming into a mobility company focusing on bringing even more happiness to our customers through various mobility solutions.
Do you feel like Toyota Motor Europe might be your ideal employer? Have a look at the 5 stages from application to onboarding, so you know what to expect. We're looking forward to meeting you!
Customer Data Strategy Specialist