Senior Business Owner Customer Data

Get to know your team and responsibilities

Team description

The Data team is at the core of the Customer Experience (CX) and Business Transformation division.

 "Knowing our customers" is crucial to achieve leading customer experience across Europe and to maximise the business benefits for all the Toyota brands & products across the consumer lifecycle.

All initiatives within the data team revolve around 3 main pillars:

• Identifying our customers and consolidating their personal data (MDM)
• Managing & consolidating our customers’ MKTG Consent (OneTrust)
• Building Customer 360 View around our customers

From product side, these 3 initiatives are being managed by dedicated product owners, each responsible for the development and roll-out activities of their individual products (Agile Scrum Approach).

The role of the Business Owner Customer Data will be to maintain the helicopter view of all ongoing activities and to help define the most optimal roadmaps for implementation across Europe, based on use case gathering, resource availability and dependencies on/from other Pan E initiatives.

Your responsibilities

• You identify dependencies between the different product streams (MDM, OneTrust and Customer 360) as part of the Pan E Customer Data strategy and define market specific and midterm roadmaps for implementation, considering the boundaries and capabilities of the individual product streams as well as the dependencies on other local and Pan-E initiatives.
• You support the overall business strategy for customer data related activities by building alliances across the organisation. Key stakeholders reside both on business (Marketing, DXP) as well as on IT&D (Enterprise Architecture, Data & IT Platforms) side. You will take care of internal and external stakeholder management and manage the different expectations regarding product roadmaps and deliverables.
• You act as an ambassador for the Pan E Customer 360 initiatives and proactively onboard NMSCs (National Marketing Sales Companies) by leading the use case discussions and engaging with them on customer data related initiatives on Pan E level (CEM, Snowflake, MSD, CDP,…).
• You keep the organization updated on challenges and progress in the different product streams, always in close collaboration with the respective Product Owners.
• You bring structure in the communication towards internal and external stakeholders and provide regular proactive updates on progress and learnings. You set-up and prepare regular meetings to report-out on progress and to identify additional use cases and challenges.

Who are we looking for?

Your profile

• You are fluent in English (TME’s business language)
• You have +5 years experience in managing pan European or multimarket initiatives
• You are a strong communicator with good negotiating skills and track record in managing constructive relationships with NMSCs and external stakeholders
• You have a strategic business view
• You are a team Player
• You are a self-driven pragmatist
• You have a positive mindset and a drive to challenge the status quo

Our offer

We offer a dynamic multicultural work environment with broad opportunities to learn every day and exciting career pathways that help you explore different disciplines or areas of expertise.

Your benefits:

• Competitive salary package based on your experience, including a bonus plan depending on individual and/or company results;
• Flexible reward plan that will allow you to personalise part of your reward plan and balance it in line with your priorities by opting for extra insurance, more mobility options (bike lease), extra holidays and more;
• Meal and eco vouchers;
• Company car and energy card;
• Insurance package (medical, life, disability, pension);
• Extra paid holidays (Toyota days, seniority days…) above the legal holidays. More can be added through our flexible reward package;
• Flexible working hours and hybrid working (homeworking, 20 days from abroad);
• Interesting car lease formulas and discount when buying a Toyota or Lexus;
• Various company discounts – Exceptional terms and prices on products and services from your favourite brands and retailers;
• Company restaurant – Warm dishes, salads and desserts daily, including Japanese and traditional Belgian specialties, as well as a vegan/vegetarian option;
• Sport facilities – Tennis, squash, volleyball, football and softball pitches are available at various Toyota sites;
• Team building activities and other personnel related events;
• Programs to support your physical and social well-being.