Customer Experience Voice of the Customer Internship

Get to know your team and responsibilities

Team/division description

Acting upon the Voice of the Customer (VoC) is a strategic priority within the company that is driven by the VoC team, embedded in Sales and Marketing & Customer Experience (CX), supporting both the Toyota and Lexus Brands. The team is responsible for gathering feedback from customers from various sources and reporting to the business. The team also supports all National Marketing and Sales Companies through the region in their VoC activities in the markets.

Your project

You will be supporting the team in the roll-out of the new TME's markets (EU+) platform by:

• Supporting the “IT and Data workstream” project manager in the development, set-up and maintenance activities with internal stakeholders and market counterparts
• Provide structured follow-up of action points
• User testing new VoC platform in market ‘set-ups’
• Being the contact person for ‘hyper care’ period in markets sorting and identifying the correct responsible

Who are we looking for?

Your profile

• You are currently in your last year of Master's Degree in Economics, IT, Management or Engineering
• You are fluent in English (TME’s business language) - other European languages are a plus
• You have good communication skills, verbal, written and presentation in English
• You are a quick learner who is able to work independently upon receipt of clear instructions
• Pro-active, results-driven and with a strong determination to deliver
• Able to work with people from various backgrounds and business areas
• A team-player with a people focused mindset and positive energy
• You are familiar with IT terms, agile work methods and comfortable with MS Excel

Starting date

•  As soon as possible

Duration

•  6 months

Confidentiality

Due to business requirement, not all performed projects can be reflected in the internship report. This issue needs to be discussed with candidate/school in advance.

It is mandatory that applicants are students for the entire period of the internship.

We can only accept students with an EEA or Swiss citizenship (not requiring a work permit or visa to be eligible to perform an internship in Belgium)

Our offer

We offer a dynamic multicultural work environment with broad opportunities to learn every day and exciting career pathways that help you explore different disciplines or areas of expertise.

Your benefits

• Flexible working hours and hybrid working (homeworking, 10 days from abroad);
• Company restaurant – Warm dishes, salads and desserts daily, including Japanese and traditional Belgian specialties, as well as a vegan/vegetarian option;
• Sport facilities – Tennis, squash, volleyball, football and softball pitches are available at various Toyota sites;
• Team building activities and other personnel related events;
• Programs to support your physical and social well-being.