Campaign Operations Engineer

Get to know your team and responsibilities

Team description

For Toyota, quality is a way of life.  Nothing is so good that it cannot be made better, that is why we strive in the Quality Division for constant improvement in everything we do. This basic principle for us is called: “KAIZEN” (“continuous improvement”) and is what guides us in our pursuit of best Quality and the delivery of unparalleled customers satisfaction.

Toyota Motor Europe is a vehicle manufacturer, and together with our 28 European National Marketing and Sales Companies (NMSCs), we are responsible for ensuring full compliance with all applicable European regulations, including the General Product Safety Directive (2001/95/EC).

Campaign Operation department is a dynamic multicultural and diverse team which is responsible for managing all technical campaigns (Pre-Delivery Corrections, Recalls, Customer Satisfaction Campaign) in the European market starting from preparation and announcement to progress monitor, problem handling, technical consultation and repair quality monitoring.

To strengthen our operations, we are seeking an experienced engineer from the automotive industry who is passionate, open‑minded, collaborative and eager to take on new challenges.

Your responsibilities

• Lead end‑to‑end projects to launch regional campaigns across Europe, developing the appropriate strategy and ensuring all required documentation, approvals, and deliverables are completed for successful execution
• Conduct vehicle repair trials and validate the accuracy and suitability of repair instructions; implement improvements as needed to ensure technical clarity, feasibility, and effectiveness
• Launch Campaign Information to the market timely
• Pursue good interaction and teamwork between adjacent departments to ensure good quality of campaign documents
• Allocate parts across multiple markets and monitor parts consumption for large‑scale, complex campaigns to ensure timely availability and operational continuity
• Monitor progress and provide support for any related inquiries from the market
• Take necessary measures to lift up campaign performance in case of not meeting the key performance indicator target
• Ensure clear reporting on campaign progress and issues to NMSC markets and management of Quality Division
• Identify and implement operational improvements to enhance the efficiency of daily activities in the short, mid, and long term

As part of above you will liaise with related stakeholders in Japan and within Europe to manage timely implementation, and if required promote quick issue resolution with a goal to reduce customer inconvenience and bring strong sense of satisfaction and fulfilment.

Following Toyota top‑management’s decision to launch a field campaign, you take full ownership of the process for releasing campaign information in a timely manner to all involved European NMSCs.

Building on your own experience, and experience gathered through these activities, you will drive projects to apply improvements (Kaizen) to our operations and to improve our cooperation with related divisions.

Who are we looking for?

Your profile

• You have min. 3 years experience in engineering function or similar ones, for example, quality assurance engineer, field service engineer or manufacturing engineer.

• You have experience in automotive engineering, servicing or manufacturing
• You have good project planning and personal organization skills in order to prioritize and meet deadlines
• You have good fact finding and analysis skills in order to decide next actions from the gathered data and information
• You have strong communication and negotiation attitude in an assertive, but diplomatic way in order to reach consensus and get buy-in
• You have a passion to achieve customer satisfaction through teamwork
• You have knowledge and affinity with quality processes and standardization is an asset
• You have experience with technical problem diagnosis and problem solving is an advantage
• Good knowledge of Microsoft 365Office tools (incl. Power BI, Power Automate etc.)
• Relevant education level, for example technical higher education, Bachelor / master’s degree in engineering (mechanical, electrical, automotive…). Experience in project management is an asset
• You are willing to travel: 10 – 20% within Europe
• You are fluent in English (min C1 level). Any other European and/or Japanese language skills are an asset.
• You are passionate for mobility solutions

Our offer

We offer a dynamic multicultural work environment with broad opportunities to learn every day and exciting career pathways that help you explore different disciplines or areas of expertise.

Your benefits:

• Competitive salary package based on your experience, including a bonus plan depending on individual and/or company results;
• Flexible reward plan that will allow you to personalise part of your reward plan and balance it in line with your priorities by opting for extra insurance, more mobility options (bike lease), extra holidays and more;
• Meal and eco vouchers;
• Insurance package (medical, life, disability, pension);
• Extra paid holidays (Toyota days, seniority days…) above the legal holidays. More can be added through our flexible reward package;
• Flexible working hours and hybrid working (homeworking, 20 days from abroad);
• Interesting car lease formulas and discount when buying a Toyota or Lexus;
• Various company discounts – Exceptional terms and prices on products and services from your favourite brands and retailers;
• Company restaurant – Warm dishes, salads and desserts daily, including Japanese and traditional Belgian specialties, as well as a vegan/vegetarian option;
• Sport facilities – Tennis, squash, volleyball, football and softball pitches are available at various Toyota sites;
• Team building activities and other personnel related events;
• Programs to support your physical and social well-being.