Business Customer  Specialist

Get to know your team and responsibilities

Your team and your responsibilities

Toyota Motor Europe is looking for a strategic, customer-focused specialist to support the development and execution of its pan-European customer data strategy.

As a Business Customer  Specialist  you will play a central role in aligning NMSCs with TME’s vision by translating data into actionable customer insights, and by building trust and engagement across multiple entities. This role is crucial in shaping how customer data is leveraged across Europe to improve the customer experience and drive business impact, while ensuring compliance and consistency.

The position includes strong change management responsibilities, from leading the onboarding of NMSCs onto the strategy, to building individual roadmaps that meet both local and European-level goals.

Key Responsibilities:

• Champion and drive adoption of TME’s pan-European customer data strategy across local markets
• Lead onboarding and engagement of NMSCs, building trust and demonstrating the value of shared data initiatives
• Develop roadmaps per NMSC to support alignment, data activation, and business relevance
• Act as a strategic connector across departments (marketing, digital, IT, legal, etc.)
• Ensure customer data is leveraged in a GDPR-compliant and impactful way
• Translate the broader strategy into concrete business outcomes and actionable insights

Your responsibilities

• You identify dependencies between the different product streams (MDM, OneTrust and Customer 360) as part of the Pan E Customer Data strategy and define market specific and midterm roadmaps for implementation, considering the boundaries and capabilities of the individual product streams as well as the dependencies on other local and Pan-E initiatives.
• You support the overall business strategy for customer data related activities by building alliances across the organisation. Key stakeholders reside both on business (Marketing, DXP) as well as on IT&D (Enterprise Architecture, Data & IT Platforms) side. You will take care of internal and external stakeholder management and manage the different expectations regarding product roadmaps and deliverables.
• You act as an ambassador for the Pan E Customer 360 initiatives and proactively onboard NMSCs by leading the use case discussions and engaging with them on customer data related initiatives on Pan E level (CEM, Snowflake, MSD, CDP,…).
• You keep the organization updated on challenges and progress in the different product streams, always in close collaboration with the respective Product Owners.
• You bring structure in the communication towards internal and external stakeholders and provide regular proactive updates on progress and learnings. You set-up and prepare regular meetings to report-out on progress and to identify additional use cases and challenges.

Who are we looking for?

Your profile

Key Profile Requirements:

• Strategic mindset with a customer-first approach
• Experience in stakeholder management, preferably in a European or international setting
• Background in CRM, customer insights, or customer data strategy (non-technical)
• Strong change management skills and ability to align diverse market stakeholders
• Clear communicator with a structured and pragmatic approach
• Solid understanding of GDPR and ethical data usage

Our offer

We offer a dynamic multicultural work environment with broad opportunities to learn every day and exciting career pathways that help you explore different disciplines or areas of expertise.

Your benefits:

• Competitive salary package based on your experience, including a bonus plan depending on individual and/or company results;
• Flexible reward plan that will allow you to personalise part of your reward plan and balance it in line with your priorities by opting for extra insurance, more mobility options (bike lease), extra holidays and more;
• Meal and eco vouchers;
• Company car and energy card;
• Insurance package (medical, life, disability, pension);
• Extra paid holidays (Toyota days, seniority days…) above the legal holidays. More can be added through our flexible reward package;
• Flexible working hours and hybrid working (homeworking, 20 days from abroad);
• Interesting car lease formulas and discount when buying a Toyota or Lexus;
• Various company discounts – Exceptional terms and prices on products and services from your favourite brands and retailers;
• Company restaurant – Warm dishes, salads and desserts daily, including Japanese and traditional Belgian specialties, as well as a vegan/vegetarian option;
• Sport facilities – Tennis, squash, volleyball, football and softball pitches are available at various Toyota sites;
• Team building activities and other personnel related events;
• Programs to support your physical and social well-being.