Specialist Value Chain Service Product - Market activation

Get to know your team and responsibilities

Team/division description

• Establish a customer centric organisation to drive growth through customer loyalty along the Value Chain touchpoints.
• Drive NMSC (National Marketing & Sales Company) focus and performance on Value Chain Processes and Programs to deliver a memorable ownership experience with Service Product programs such as Toyota Relax warranty, Roadside Assistance or Care and Mobility packs (also known as Pre-Paid Service Plans).

Your responsibilities

• Develop Care and Mobility packs program to meet company strategy direction.
• Link with system team to ensure that tools support the program.
• Coordinate with stakeholders such as legal and marketing to strengthen the program.
• Implement across NMSCs markets, defining clear objectives and action plan.
• Benchmark best practices, identify opportunities and incorporate required content to create customer value in each Care and Mobility pack.
• Regular follow-up with NMSC to review, adjust and challenge status quo.
• Improve program management and review overall processes to establish an efficient program.
• Control program profit condition, reporting status, actions and targets towards A&F.
• Maximise programs across all customer journey, removing pain points and ensuring customer satisfaction.

Who are we looking for?

Your profile

• You are fluent in English (TME’s business language)
• You are a sales-oriented member with Value Chain knowledge and or have experience in warranties, insurances and overall service products.
• You are customer driven, both internal and external.
• You can manage high quantity of data and works with Power BI.
• You can develop clear processes, identifying gaps and opportunities as well as to take actions to improve.
• You can challenge status quo and move forward new challenges
• Curious and not constrained by current business operations
• One Toyota spirit

Our offer

We offer a dynamic multicultural work environment with broad opportunities to learn every day and exciting career pathways that help you explore different disciplines or areas of expertise.

Your benefits:

• Competitive salary package based on your experience, including a bonus plan depending on individual and/or company results;
• Flexible reward plan that will allow you to personalise part of your reward plan and balance it in line with your priorities by opting for extra insurance, more mobility options (bike lease), extra holidays and more;
• Meal and eco vouchers;
• Insurance package (medical, life, disability, pension);
• Extra paid holidays (Toyota days, seniority days…) above the legal holidays. More can be added through our flexible reward package;
• Flexible working hours and hybrid working (homeworking, 20 days from abroad);
• Interesting car lease formulas and discount when buying a Toyota or Lexus;
• Various company discounts – Exceptional terms and prices on products and services from your favourite brands and retailers;
• Company restaurant – Warm dishes, salads and desserts daily, including Japanese and traditional Belgian specialties, as well as a vegan/vegetarian option;
• Sport facilities – Tennis, squash, volleyball, football and softball pitches are available at various Toyota sites;
• Team building activities and other personnel related events;
• Programs to support your physical and social well-being.